Order Management Specialist

Location: Westminster, MD (On-site)
Employment Type: Full-Time, Direct Hire
Compensation: $25-$30/hour ($52,000-$60,000 annually)

Position Overview

We are seeking a detail-oriented and customer-focused Order Management Specialist to support daily operations within a custom manufacturing environment. This role is critical to ensuring sales orders are accurately entered, tracked, and communicated across internal teams, vendors, and customers.

The Order Management Specialist is not a buyer role. Instead, it focuses on order accuracy, documentation, coordination, and customer support-freeing up purchasing resources to concentrate on supplier management. The ideal candidate values accuracy, follows through on tasks, and takes pride in keeping operations running smoothly.

This position will begin with hands-on, task-driven responsibilities and evolve into greater ownership of order flow and customer communication as proficiency increases.

Key Responsibilities

Order & System Management

• Review incoming sales orders for accuracy, pricing, and documentation requirements
• Enter detailed job and order information into the ERP system
• Maintain clear, accurate job notes and order records
• Enter new projects and ensure all required documentation is attached

Vendor & Internal Coordination

• Create, send, and track purchase orders
• Follow up on order confirmations, delivery dates, and late shipments
• Communicate with vendors regarding pricing, availability, and invoicing
• Collaborate with internal teams to prioritize urgent orders and resolve discrepancies

Operational Support

• Support quoting activities by entering BOMs and routing details
• Monitor stock and consumable inventory items and flag shortages proactively
• Maintain organized digital and physical records for compliance and traceability
• Contribute to continuous improvement efforts focused on order accuracy and workflow efficiency

Customer & Order Flow Support (Over Time)

• Take increasing ownership of order tracking and customer communication
• Serve as a reliable point of contact to ensure smooth order fulfillment

Qualifications

• 2-4 years of experience in order management, operations coordination, or supply chain administration (manufacturing or distribution preferred)
• ERP system experience preferred (e.g., Compass E2, SAP, NetSuite, Epicor)
• Strong attention to detail and commitment to accuracy
• Clear, professional written and verbal communication skills
• Comfortable with task-driven work and data entry, especially early on
• Proficient in Microsoft Outlook and basic Excel tracking
• Proactive mindset; willing to ask questions and learn
• Ability to manage multiple priorities while remaining team-oriented

What We're Looking For

• A dependable, detail-focused professional who takes ownership of their work
• Someone who values follow-through and operational excellence
• A customer- and process-minded individual who enjoys supporting others
• Attitude, care, and business curiosity matter more than specific technical skills-training will be provided

Culture & Benefits

• Collaborative, team-oriented work environment
• Leadership that values accountability, reliability, and growth
• Comprehensive benefits package including medical, dental, vision, 401(k), and bonus opportunities
• Stable, full-time, on-site role in Westminster, MD